Eastwood Primary Care Centre
Church Street Medical Centre and Church Walk Surgery merged to form Eastwood Primary Care Centre on 31st May 2018. We are both long established GP Practices and have worked collaboratively for many years now.
Church Street site is the Urgent Care Centre for issues that require attention on the day. Church Walk site is the Planned Care Centre for pre-bookable routine appointments.
Staff from both practices will be working across both sites.
We run many clinics on site for patients with chronic illnesses such as Diabetes, Asthma and COPD. In the community we are supported by Community Heart Failure Nurses, COPD Nurses, Community Matrons and End of Life nurses.
We are fortunate to have an Ultrasound scan service, a Specialist Pain clinic, a Gynaecology Clinic, a Counselling service and also a Memory and Dementia clinic operating from the premises.
We also offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood and travel vaccinations, contraceptive implants and coils, joint injections and well-person check-ups.
The practice is a dispensing practice, a service which we can offer to our patients in certain areas of Underwood. Our dispensary team can organise dosette medication and delivery for patients who require this service.
Practice Information Booklet
Surgery Newsletter Summer 2019
Trainees and Medical Students
As a training practice we are involved in the teaching and training of doctors at different stages of their careers. These are GP Registrars. They are qualified doctors who are engaged in their Postgraduate Training Programme with us at Eastwood Primary Care Centre.
When seeing one of these doctors, you may be asked for your consent to video the consultation. This is part of the doctors’ training and is only ever used for teaching and training purposes.
We are also involved in Medical Student teaching. As part of their training, they are required to see patients. If you agree to see a Medical Student, they are supervised by a GP from the practice who will oversee your treatment.
You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.
Pre-bookable appointments are available in the week at 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.
To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.
If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.
Communication at Eastwood Primary Care Centre
We want to get better at communicating with our patients.
We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read.
We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lipread or use a hearing aid or communication tool.
Please tell the receptionist when you arrive for your next appointment, or call us on 01773 304700 between 10:00 and 18:00.
Wheelchair access is via a ramp. Patient services are all on ground floor level with no steps. A disabled patients’ WC is available and clearly marked. Corridors and doors are suitable for wheelchair access.
<- Click the online image to access:
For guidance on how to get the best out of the service please view our information video - View Video
Booking and Cancelling Appointments
Ordering Repeat Prescriptions
Access to your record summary
Accessing your detailed coded record (if an application has been approved)
Patient Online Access – Keeping Your Online Records Secure Having access to your records online is a great way to get involved in looking after your health. Your records contain personal information, so it’s important to keep them safe. You should take the same care with your health and social care records as you do if you use online banking. Here are some tips on how to keep your records safe:
- If your record provider created a password for you as part of your log-in details, you should change it as soon as possible.
- Use a strong and memorable password that is at least 8 characters long.
- Do not write your password down or share it.
- Do not use words in your password which may be easy for others to guess, such as the names of your relatives or pets.
- Always log out of your records when you have finished using them.
- It is best to view your records when you are somewhere private, and on your own computer or mobile device.
- If you print information from your records make sure it is stored securely.
Further information and advice about keeping your online health and social care record safe and secure is available here.
If you have recently visited the practice and didn't complete a Friends and Family test questionnaire, why not take the opportunity to complete one now and help us track how the practice is performing? Click on the pictures to complete one now!
Please only complete one return per visit so we can see a true reflection of our service.
Appointment availability within the practice is being constantly monitored to try and create the right balance between appointments released on the day for acute illnesses and bookable in advance appointments for patient reviews, chronic disease management and non-urgent patient care. We now have in place an Urgent Care Centre and a Planned Care Centre.
Patient Participation - Supporting Our Practice
Members of patient participation groups from across Nottingham West give their views about the importance of being involved in your local NHS. See our group page ' Friends of Eastwood Primary Care Centre'
Previous Patient Surveys
The results of the latest survey are available on-line on our Patient Survery Report and in reception.
Repeat Prescription Requests
REMEMBER - DO NOT SHARE USER NAMES & PASSWORDS WITH ANYONE, PHARMACIES WILL NOT BE ABLE TO USE THE NEW SERVICE ON YOUR BEHALF.
Please be aware that the Make Custom Order link on your repeat ordering page is to notify us of medicines you have been unable to order. If you are ordering repeat items at the same time please send this request first - we cannot provide a confirmation of order or a reminder of next prescription service.
Please do not ring the practice to check we have the order (the system is linked directly to our clinical system so we have your order), this not only causes delays for patients ringing to get through regarding appointments etc, but impacts on the prescriptions teams’ ability to process the 100's of prescriptions we handle daily. For prescription queries please only call between the hours of 11am - 3pm. Thank you
(Site updated 10/07/2019)