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Noticeboard

Our telephone number is 01773 304700

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93 hours of clinical time was wasted last month due to patients not attending. Please cancel your appointment by phone or online. Thank you.


RACE TO THE PYRAMIDS

Over at Church Street Medical Centre we have extremely big hearted GPs, though a little wacky!!!  Three of them have very kindly decided to raise money for Eastwood Memory Cafe with a totally amazing challenge.  I would be really grateful if you could share this with anyone and everyone you know, so we can hopefully reach the target set. 

 

Please see the following link:

 

https://mydonate.bt.com/events/racetothepyramids/461236

 

In order to support the amazing work of Eastwood Memory Cafe; we have set ourselves the challenge of collectively running the equivalent distance of Eastwood to The Pyramids of Giza, 2200 miles, by the end of 2018 and would love to raise the same number in £s - £2200!!!

Please support this fabulous charity which makes such a difference to those affected by dementia in our local area.

Feel free to keep nagging us to get those running miles in. We will give monthly updates with progress toward our target!

Dr Atkinson, Dr Scullard and Dr Homer
(GPs at Church Street Medical Centre)
 


 

Complaints

Here at Eastwood Primary Care Centre we strive to provide a good service. However, if you have a complaint about any aspect of the practice, please speak in the first instance to a member of the reception team. If they are unable to resolve your complaint then please speak to the Reception Manager or speak/write to Anita Smith, Practice Manager. Our Process is detailed below.

Receiving Complaints:

The practice may receive a complaint made by, or on behalf of a patient, or former patient, who is receiving or has received treatment at the practice. If you wish to make a complaint on someone else's behalf we will require their written consent before we can deal with the complaint.

How do I Complain?

You have two options available to you; you can complain to the Practice which will be more personal to you, as a practice we make every effort to investigate every complaint fully and ensure that the patient still feels the are welcomed as a practice patient. Alternatively you can complain to NHS England, who will work with the practice to investigate the complaint. (you can not complain toboth)

The Practice

We would appreciate if you could contact the practice AS SOON AS POSSIBLE. Complaints may be received either verbally or in writing to the Complaints manager or his/her stand in if the Complaints manager is unavailable. If you need help writing your letter you can contact East Midlands ICAS - Nottingham, Christopher Cargill House, 21-23 Pelham Road, Nottingham, NG5 1AP (Telephone 0808 802 3000) who are an independent organisation.

NHS England

Contact Details;

 NHS England

 PO Box 16738

 Redditch

 B97 9PT

 E-mail: england.contactus@nhs.net

 Please write ‘For the attention of the Complaints manager’ in the subject line.

 Tel: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)

 Your complaint will be noted and passed to the Complaints manager

Period Within Complaints Can Be Made:

  •   Within 12 months from the date of the event: or
  •   Within 12 months from the date on realising that you have the problem

Who Do I Complain To?

 Mrs Anita Smith

 Practice Manager

 Eastwood Primary Care Centre

 Church Walk

 Eastwood

 Nottinghamshire

 NG16 3BH

Action Upon Receipt Of Complaint?

  We shall acknowledge your complaint within 3 working days.

  • Ensure the complaint is properly investigated.
  • Respond to the patient within 20 working days (we aim to do this within 10 working days). If this is not

    possible a written letter will be given to explain the reason for the delay and an indication when a

    response will be available.

What Happens Next?

We hope you will use a complaints procedure if you have a problem as we believe that this will give us the best chance of putting right what went wrong.

Complaints will be reviewed at practice meetings for staff to ensure any actions required are put into practice.

We would hope that the complaint has been corrected and whatever went wrong has given practice the opportunity to learn from the points. If however you remain dissatisfied with the outcome, you have the right to approach the Ombudsman. Their contact details are:

 The Parliamentary and Health Service Ombudsman

 Millbank Tower

 Millbank

 London

 SW1P 4QP

 Tel:  0345 0154033

 Website: http://www.ombudsman.org.uk

You may also approach POhWER for help or advice;

The POhWER Service is an independent, free and confidential advice service, which offers support to complainants with an NHS complaint. The contact details are:

Tel 0300 456 2370

Website:  http://www.pohwer.net

 
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