How to request an appointment
We now have a more efficient and effective system in place to avoid patients waiting in the telephone queue.
All appointment requests, including urgent ones, are now submitted via the new online request form. You will be contacted on the same day after the Doctor has reviewed your request.
If you are unable to use the online request form you can telephone the surgery on 01773 304700 and the Receptionist can complete the form on your behalf.
Please note if we are at capacity, you will be redirected to attend a Walk-in Centre or contact 111.
Please keep your phone close by so you do not miss our return call.
The caller ID may show as a private or unknown caller.
Cancelling or changing an appointment
To cancel an appointment:
- Use your NHS account (through the NHS website or the NHS App)
- Reply CANCEL to the number provided on your text message.
- Phone us on 01773 304700.
- Call into surgery and let Reception know.
If you see an appointment that you are not aware of, do not cancel it. Contact the surgery to ask what this is for as a doctor or nurse may have booked this for you.
Evening and weekend appointments
Routine appointments with a doctor or nurse are available in the evening and at weekends.
The appointment may be at another surgery in the area.
If you need help when we are closed
If you need medical help now, use NHS 111 online , call 111 or attend a Walk-in Centre.
111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Both of our sites have a ramp for wheelchair access. A lift is available for people with a disability at the Church Walk site to enable access to some clinical rooms. The patients toilets are adapted to enable use by people with a disability. A wheelchair is available if required and if you need any assistance please tell the receptionist.
Parking is available at the Church Walk site but this area can be extremely busy at times. Parking is also available on Church Street and there are several car parks within Eastwood. For patients with reduced mobility, please exit the car or taxi close to the main entrances but do not park there as it blocks the access for emergency ambulances and other patients.
Please tell us:
- If you need an interpreter.
- If you would like a chaperone (person who accompanies a patient during an examination or procedure).
- If you have any other access or communication needs.
Home Visits.
Home Visits are for patients who are terminally ill or totally house bound.
To request a home visit call the surgery before 10am. The Receptionist will complete the Home Visit Request Form on your behalf. After this has been reviewed by the Doctor, you will be contacted with the outcome.
We do not provide home visits for patients who have travel or transport difficulties. Instead please ask for help from a friend, neighbour or relative. Alternatively Eastwood Volunteer Bureau provide a Community Transport Scheme. They can be contacted on 01773 535255 or email manager@eastwoodvb.org.uk
Please help us to support all of our patients, one home visit is the equivalent of 6 appointments in surgery.
