Accessing GP Services
Patients requiring GP services should contact the Surgery by telephoning 01773 304700.
The receptionist will ask the patient to provide a few basic details regarding the nature of the call and, if appropriate, put the patient on a GP’s triage list. This information is to help the GP prioritise the patients’ needs.
The GP will telephone the patient (usually the same day, depending on the urgency and timing of the request). Up to 2 telephone attempts will made. Patients should have their telephone close by so as to avoid missing the call. The caller ID will be from a private/unknown caller.
The GP will ask the patient questions and determine the course of treatment. This may be the GP booking a face-to-face appointment with a GP, Advanced Clinical Practitioner, a Practice Pharmacist, a Nurse or another clinician. It could also be providing advice over the phone, issuing a prescription, or making a referral to another service for tests and/or investigations.
If you would like a chaperone for your appointment please ask the receptionist when you book in preferably, or on arrival for your appointment.
Please cancel any unwanted appointments. If you have an online login you can cancel pre-booked doctors appointments there. It's quick and convenient and releases the appointment for others immediately.
Patient Online Access – Keeping Your Online Records Secure Having access to your records online is a great way to get involved in looking after your health. Your records contain personal information, so it’s important to keep them safe. You should take the same care with your health and social care records as you do if you use online banking. Here are some tips on how to keep your records safe:
- If your record provider created a password for you as part of your log-in details, you should change it as soon as possible.
- Use a strong and memorable password that is at least 8 characters long.
- Do not write your password down or share it.
- Do not use words in your password which may be easy for others to guess, such as the names of your relatives or pets.
- Always log out of your records when you have finished using them.
- It is best to view your records when you are somewhere private, and on your own computer or mobile device.
- If you print information from your records make sure it is stored securely.
Further information and advice about keeping your online health and social care record safe and secure is available here.