Noticeboard

Staff Vacancy

We have a vacancy for a Medical Receptionist, 21 hours, please see further details here and an application form can be found here

Awaiting a Hospital appointment or wanting a result?

Please do not ring the surgery if you are under the hospital already to chase a result or a hospital appointment. If you have not heard from the hospital about a planned appointment or feel you may need to amend or request your appointment is brought forward please contact the hospital directly. You can contact the main hospital switchboard and ask to speak to your consultants secretary. The practice has no other way of doing this other than the above and you will be directed to do this. 

Joint Injection Service

We are pleased to confirm that this service is now fully operational again as we (hopefully) move away from the pandemic. Please contact the surgery if you feel you need a joint injection.

Spring Covid 19 Booster Vaccine

Information on this can be found here

Sick Notes Extensions

 If you require an extension to a sick note please order this via the NHS App where possible.

 For instructions on how to do this please visit:

 www.nottsnhsapp.nhs.uk/sicknote

Repeat Prescription Queries

 If you have a Repeat Prescription Query then please contact your pharmacy in the first instance. If you then still need to contact the practice then please fill in the ‘Repeat Prescription Queries’ consultation on the NHS App and PKB.

 

Learning Disability and Autism: Getting Involved at NHS England

This short film aims to tell patients and the public about NHS England and why patients and the public might want to get involved in its work. It has been co-produced with people with a learning disability.
Into Twitter?
Why not follow Nottingham West Primary Care Network https://twitter.com/NottmWestPCN for the latest local updates on health and wellbeing?

Respect your Surgery and Staff

Over the last couple of months we have noticed an increase in the aggression and use of abusive language our staff are receiving.

We would like to remind our patients that we are working very hard to meet the needs of all our patients and any form of aggression, abuse or use of bad language towards our team will not be tolerated.

If you are unhappy or have any concerns we would request that these are raised in the appropriate manner. 

Thank you. Contact us here.

The EPCC Team will continue to wear face masks, and other PPE as required, to protect our patients and our colleagues and prevent possible infections.

We politely request that patients coming into the surgery continue to wear a mask also please.

Church Walk and Church Street Sites

Our doors are now open and so there is now no need to ring the bell beforehand, but we do still need to manage footfall in the surgery to keep everyone safe. Can we please ask that you do not arrive too early for your appointment and use the external prescription request box at the side of the Church Walk site instead of bringing this to reception.

Accessing GP Servicescalendar

Patients requiring GP services should contact the Surgery by telephoning 01773 304700. 

The receptionist will ask you to provide a few basic details regarding the nature of the call. 

We are fully open and have been through out the pandemic seeing patients face to face.

However we still ask that all initial contact with a clinician is via a phone call. For urgent problems a clinician will call you back the same day. For non urgent issues a routine appointment will be made.

The GP will ask you some questions and determine the best way to help you. This may be a face-to-face appointment with a GP, Advanced Clinical Practitioner, a Practice Pharmacist or Physiotherapist, a Nurse or another clinician. It could also be providing advice over the phone, issuing a prescription, or making a referral to another service for tests and/or investigations.

Once an appointment is made, Patients should have their telephone close by so as to avoid missing a call. The caller ID will be from a private/unknown caller. We will try to call you twice.

Please note if you have full online access, this will show you a specific time slot, please ignore this as it is for booking purposes only. The GP may call at any time and up to 2 telephone attempts will be made. Patients should have their telephone close by so as to avoid missing the call. The caller ID will be from a private/unknown caller.

Chaperone Requests

If you would like a chaperone for your appointment please ask the receptionist when you book in preferably, or on arrival for your appointment.

Cancelling Appointments

Please cancel any unwanted appointments.

If you are unable to keep your planned nurse appointment or blood test please let us know as soon as possible so we can offer the appointment to another patient. This can be done very quickly and easily by texting the word CANCEL to the number given on your text appointment confirmation. If you have an online login you can can cancel pre-booked doctors appointments there. 

Time is our most precious resource, please help us to help our patients.

Patient Online Access - Keeping your Online Records Secure

Having access to your records online is a great way to get involved in looking after your health. Your records contain personal information, so it is important to keep them safe. You should take the same care with your health and social care records as you do if you use online banking.

Here are some tips on how to keep your records safe:

  • If your record provider created a password for you as part of your log-in details, you should change it as soon as possible.
  • Use a strong and memorable password that is at least 8 characters long.
  • Do not write your password down or share it.
  • Do not use words in your password which may be easy for others to guess, such as the names of your relatives or pets.
  • Always log out of your records when you have finished using them.
  • It is best to view your records when you are somewhere private, and on your own computer or mobile device.
  • If you print information from your records make sure it is stored securely.

  Further information and advice about keeping your online health and social care record safe and secure is available here.  

 
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