APPOINTMENTS

APPOINTMENTS CAN BE BOOKED BY ONE OF 3 WAYS

1. On-line (use the link above) 

          (Login and password needed from the practice reception,
           for instructions view the online appointment booking guide)

     2. Telephone - Please ring the practice during practice opening hours.

     3. In Person - You may arrange your appointment at reception.

When you contact the Surgery to book an appointment you will be offered the choice either Urgent Care or Planned Care.

We offer many appointments that can be booked in advance for routine problems or for follow up appointments. For urgent problems you will need to choose the Urgent Care Centre option where a GP will telephone you back.

Chaperone Requests

If you would like a chaperone for your appointment please ask the receptionist when you book in preferably, or on arrival for your appointment.

Cancelling Appointments

Please cancel any unwanted appointments. If you have an online login you can cancel pre-booked doctors appointments there. It's quick and convenient and releases the appointment for others immediately.

Patient Online Access – Keeping Your Online Records Secure Having access to your records online is a great way to get involved in looking after your health.  Your records contain personal information, so it’s important to keep them safe.  You should take the same care with your health and social care records as you do if you use online banking.   Here are some tips on how to keep your records safe:

• If your record provider created a password for you as part of your log-in details, you should change it as soon as possible.
• Use a strong and memorable password that is at least 8 characters long.
• Do not write your password down or share it.
• Do not use words in your password which may be easy for others to guess, such as the names of your relatives or pets.
• Always log out of your records when you have finished using them.
• It is best to view your records when you are somewhere private, and on your own computer or mobile device.
• If you print information from your records make sure it is stored securely.

  Further information and advice about keeping your online health and social care record safe and secure is available here.  

You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.

Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.

To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

Home Visits

We would ask if possible that patients do attend the surgery and that the home visiting service is reserved for those who are terminally ill or are completely house bound.

Home visits do take a long time and limit the number of patients we can see so do try to get to the surgery if you can. In general home visits are not as satisfactory as visits to the surgery given that the doctors do not have your full records available and only limited clinical equipment.

If transport is an issue there is usually somebody (a friend, a neighbour, a relative) who can give you a lift down in a car. Home visits are intended for those with a medical need, ie for those who are too ill to come to the surgery, not for those for whom it is inconvenient or who do not wish to use transport.

For those patients who struggle with their mobility we are happy for them to exit the car or taxi right at the main entrance although we ask not to park there or block access to the site for others.

Remember that we can see several people at the surgery in the time it takes to do one home visit. If you are too unwell to come to the surgery, it is helpful if you can phone for a visit before 10.00am so that the doctors can visit between surgeries.

1 Home visit =

4 lost face to face appointments

Please ensure a home visit is necessary.