Comments, Problems and Suggestions

Most concerns or issues can be sorted out quickly and easily, often at the time they arise with the person concerned, and this may be the approach you try first.

We welcome patient feedback and constructive criticism to tell us what we are doing well and what we can improve.

One way we do this is by sending out an MJOG message asking patients to provide feedback. This can also be done by completing the NHS Friends and Family Test form and returning this to the practice or by sending your comments and suggestions by email.

We are also very keen to hear from our young patients and what their thoughts are on our service and so they too can complete their own version Children and Young People’s Friends and Family Question form or the parent or carer can complete the Parent or Carer Friends and Family Question for them.

Our team of Managers can help you with any administrative or non-medical aspects of your health and treatment. They are also available to discuss any comments, suggestions or complaints. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. Please do not hesitate to contact the practice for further details.

You can find further information in our Complaints Leaflet and if you wish to make a formal complaint then please complete and return our Complaint Form for the attention of Anita Smith.

From 1 July 2023, if you wish to make a complaint about primary care, please contact the service directly. Alternatively,

Email [email protected]

Telephone: 0115 8839570 or

By post: Patient Experience Team, Civic Centre, Arnot Hill Park, Nottingham Road, Arnold, Nottingham, NG5 6LU

If you would like further information please follow the link to the ICB website: Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB