Accelerated Patient Access to GP Data
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.
This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1st November. For most people, access will be automatic, and you won’t need to do anything.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.
These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.
The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.
If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff.
What is the NHS App?
The NHS App is changing the way in which patients throughout the UK can take control of their health and care. Open to anyone over the age of 13 with an NHS account, the App has a range of features that benefit users, saving them time and uncecessary visits to healthcare settings, all through a single application.
Features and benefits include*:
- Access to health and care records
- Ordering repeat prescriptions
- Securely messaging healthcare professionasl
- Monitoring and tracking symptoms
- Access to 111 Online health information
- Managing appointments
- Online consultations
- Giving family and friends proxy access to your records where needed
(*Some features may not be used by all practices – check with your doctors if some functionality is not turned on)
Further to this, for users in Nottingham and Nottinghamshire, additional functionality is included within the NHS App throughout a third-party service called Patients Know Best (PKB). You can register for PKB within the app, and this gives you additional access to health and care records, results from tests and consultations, and the ability to receive appointment letters through the app rather than in the post.
All of your information is secure and confidential through the NHS App and Patients Know Best.
How to register for the NHS App
- Download the NHS App
- Set up your NHS login
- Prove who you are – you only need to do this once to register
- Provide your postcode – it must be the one registered with your GP
- Your information will then be checked, and a confirmation email received in 2-3 hours.
More detailed information on this process can be found at https://www.nhs.uk/nhs-app/
How to register with Patients Know Best (PKB)
- In the NHS App, go to “View your messages” or tap the messages icon on the toolbar
- Open “Consultations, events and messages” and agree to the statement
- Enter your email address and create a strong password
- Confirm by hitting the “Register” button – you will now be able to access your PKB health record and services – seamlessly integrated to enable you to take control of your healthcare.
Care Quality Commission
Who are the Care Quality Commission (CQC)?
CQC are the independent health and adult social care regulator.
Their job is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve.
They do this by monitoring, inspecting and regulating services to make sure they meet fundamental standards of quality and safety and publish what they find, including performance ratings to help people choose care. See website
Church Street Medical Centre and Church Walk Surgery
Prior to the merger of Church Walk Surgery and Church Street Medical Centre to form Eastwood Primary Care Centre, Church Walk Surgery was registered with the CQC and was inspected on the 25th August 2015 and received an overall rating of OUTSTANDING and Church Street Medical Centre also received a rating of OUTSTANDING from their inspection on 24th May 2016.
Comments, Problems and Suggestions
Most concerns or issues can be sorted out quickly and easily, often at the time they arise with the person concerned, and this may be the approach you try first.
We welcome patient feedback and constructive criticism to tell us what we are doing well and what we can improve.
One way we do this is by sending out an MJOG message asking patients to provide feedback. This can also be done by completing the NHS Friends and Family Test form and returning this to the practice or by sending your comments and suggestions by email.
We are also very keen to hear from our young patients and what their thoughts are on our service and so they too can complete their own version Children and Young People’s Friends and Family Question form or the parent or carer can complete the Parent or Carer Friends and Family Question for them.
Our team of Managers can help you with any administrative or non-medical aspects of your health and treatment. They are also available to discuss any comments, suggestions or complaints. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. Please do not hesitate to contact the practice for further details.
From 1 July 2023, if you wish to make a complaint about primary care, please contact the service directly. Alternatively,
Email [email protected]
Telephone: 0115 8839570 or
By post: Patient Experience Team, Civic Centre, Arnot Hill Park, Nottingham Road, Arnold, Nottingham, NG5 6LU
If you would like further information please follow the link to the ICB website: Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB
Consent and Chaperone Policy
Patients have a moral and legal right to determine what happens to their own bodies. Seeking and obtaining valid consent is a fundamental process in healthcare; it is the patient’s agreement for the clinician to provide care. All staff at EPCC adhere to our Consent Policy.
This practice is committed to providing a safe and comfortable environment and strives to achieve good practice at all times. All patients are entitled to have a chaperone present during any consultation, examination or procedure. For further information please see our Chaperone Policy.
Covid-19 Privacy Notice
View/ Download our Covid-19 Privacy Notice.
Data and Privacy Information
General Practice Data for Planning and Research
This practice is supporting vital health and care planning and research by sharing your data with NHS Digital. To provide more time to speak with patients, doctors, health charities and others, the collection of GP data for Planning and Research in England has been deferred from 1 July to 1 September 2021. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research.
Covid 19 Privacy Notice
The Covid 19 Privacy Notice runs alongside run alongside our standard Practice Privacy Notice.
Data Protection Privacy Notice for Patients
This GDPR Privacy Notice lets you know what happens to any personal data that you give to us, or any information that we may collect from you or about you from other organisations.
Data Protection Privacy Notice for Children
This Privacy Notice lets you know how organisations use information that they hold about you.
Patient Knows Best (PKB)
Eastwood Primary Care Centre shared your demographic data (including name, age, gender, date of birth, NHS number and address) with Patients Know Best (PKB) so PKB could create a dormant patient account for each person registered at this practice. The data in these accounts will not be accessed or processed unless you choose to activate your PKB account. Activating the account will create a patient held record which you can choose to share with health and care teams. This data sharing was done through article 6 (1)(e) and 9(2)(h) of UK GPDR 2018.
PKB are registered with the Information Commissioner’s Office (ICO), which regulates data protection in the UK, and their registration number is Z2704931. PKB cannot see your demographic data or any health information in your PKB account, including your patient held record. Your information is kept encrypted on secure servers and can only be seen by yourself, health care teams chosen by you or those with a lawful basis.
PKB will retain your data for 8 years after either the date your dormant account was created or the date you last accessed your activated account; whichever date is more recent. You can email [email protected] if you wish your PKB information to be deleted before that point, this does not mean that your GP record held by Eastwood Primary Care Centre will be deleted.
Freedom of Information Act
Freedom of Information Act Model Publication Scheme – Eastwood Primary Care Centre
Information available from Eastwood Primary Care Centre (providing medical services under contract to the NHS) under the Freedom of Information Act model publication scheme
Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service.
|Information to be published||How the information can be obtained||Cost|
|Class 1 – Who we are and what we do
(Organisational information, structures, locations and contacts)
This is current information only
|Doctors in the practice||Dr KK Lim
Dr S Sivan
Dr MJ Dickson
Dr TR Dickson
Dr HM Vaghela
Dr N Atkinson
Dr P Scullard
Dr S Zaidi
Dr M Clark
Dr B Homer
Dr S Scullard
Dr J Dickinson
|Contact details for the practice||Tel : 01773 304700
Fax: 01773 534160
|Opening hours||Practice Booklet
|Other staffing details||Staff details are available from: Practice Staff page
|Class 2 – What we spend and how we spend it
(Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit)
|Total cost to the PCT/LHB/HSSB of our contracted services.||Available in hard copy by application to the Practice Manager||Price on application|
|Audit of NHS income||Hard copy (by application)||Price on application|
|Class 3 – What our priorities are and how we are doing
(Strategies and plans, performance indicators, audits, inspections and reviews)
|Plans for the development and provision of NHS services||Hard copy (by application)||Price on application|
|Class 4 – How we make decisions
(Decision making processes and records of decisions)
|Records of decisions made in the practice affecting the provision of NHS services||Hard copy (by application)||Price on application|
|Class 5 – Our policies and procedures
(Current written protocols, policies and procedures for delivering our services and responsibilities)
|Policies and procedures about the employment of staff||Hard copy (by application)||Price on application|
|Internal instructions to staff and policies relating to the delivery of services||Hard copy (by application)||Price on application|
|Equality and diversity policy||Hard copy (by application)||Price on application|
|Health and safety policy||Hard copy (by application)||Price on application|
|Complaints procedures||Practice Booklet
|Records management policies (records retention, destruction and archive)||Hard copy (by application)||Price on application|
|Data protection policies||Hard copy (by application)||Price on application|
|Policies and procedures for handling requests for information||Hard copy (by application)||Price on application|
|Class 6 – Lists and Registers
Currently maintained lists and registers only
|Any publicly available register or list||None Held||N/A|
|Class 7 – The services we offer
(Information about the services we offer, including leaflets, guidance and newsletters produced for the public)
|The services provided under contract to the NHS||Practice Booklet (currently under review)||FREE|
|Charges for any of these services||N/A||N/A|
|Information leaflets||Hard copy from reception||FREE|
|Out of hours arrangements||Practice Noticeboard||FREE|
Third Party Access
The completion of the form linked below will authorise Eastwood Primary Care Centre to discuss information regarding your health with the named third party in section 2.
This consent will be scanned onto your medical record but you can withdraw this consent at any time by contacting the practice.
Your Data Matters to the NHS
Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
- Also available in an Easy Read format
- And in Large Print
- And available to watch as a British Sign Language Video (below)