Prescriptions

Ordering repeat prescriptions

You can order repeat prescriptions by: 

We do not accept requests by phone.

See Medication Review below for information on items not on your repeat medication list.

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Medication review

If you have a repeat prescription, we may ask you to have a regular review.

To order an item not on your repeat list or an item needing a review:

  • Use the Online  method (you will need an online account) and use the custom order box or non-repeat prescription facility.
  • Or email nnicb-nn.epccprescriptions@nhs.net giving your name, address, date of birth and medications needed. 

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the NHS App or website where you order repeat prescriptions
  • At your GP surgery
  • At any pharmacy that accepts repeat prescriptions.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

> Go to Medicines A to Z (NHS UK)

Prescription charges

Find out more about prescription charges .

Information on a variety of medicines can be found on the NHS website.

What to do with old medicine

Return it to the pharmacy you had it from.

Do not put it in your household bin or flush it down the toilet.

About pharmacies

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as coughs, colds, sore throats, tummy trouble and aches and pains.

They can also advise on medicine that you can buy without a prescription.

Most pharmacies can also offer prescription medicine for some conditions, without you needing to see a GP or make an appointment. This is called Pharmacy First.

Conditions they can offer prescription medicine for are:

  • impetigo (aged 1 year and over)
  • infected insect bites (aged 1 year and over)
  • earache (aged 1 to 17 years)
  • sore throat (aged 5 years and over)
  • sinusitis (aged 12 years and over)
  • urinary tract infections (UTIs) (women aged 16 to 64 years)
  • shingles (aged 18 years and over)

More information, including locations of pharmacies can be found on this pharmacy link.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.