Ordering repeat prescriptions

You can order repeat prescriptions by: 

  • Using your NHS Account (through the NHS App or the NHS website) Help and support is available at our drop-in session every Wednesday from 9am until 12 noon at the Church Walk site.
  • Using accurx
  • Using the Online  method (you will need an online account) 
  • Emailing [email protected] 
  • Putting your request in the outside prescription boxes at Church Street and Church Walk.

We do not accept requests by phone.

See Medication Review below for information on items not on your repeat medication list.

Use accurx if you have a query about your repeat prescription.

Medication review

If you have a repeat prescription, we may ask you to have a regular review.

To order an item not on your repeat list or an item needing a review:

  • Use the Online  method (you will need an online account) and use the custom order box or non-repeat prescription facility.
  • Or email [email protected] giving your name, address, date of birth and medications needed. 

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the NHS App or website where you order repeat prescriptions
  • At your GP surgery
  • At any pharmacy that accepts repeat prescriptions.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

> Go to Medicines A to Z (NHS UK)

Prescription charges

Find out more about prescription charges (

Information on a variety of medicines can be found on the NHS website.

What to do with old medicine

Take it to the pharmacy you got it from.

Do not put it in your household bin or flush it down the toilet.

About pharmacies

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

> Find a pharmacy (

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.